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Here are the questions we are most frequently being asked.

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  • What is in each shipped cutterhead package?
    Each shipped cutterhead package include: a machined cutterhead with inserts mounted 3 spare inserts 3 spare screws a wrench to mount inserts
  • How do we ship our products?
    We ship our products using ground shipping by Fedex or UPS. A tracking number will be provided to the customer.
  • What is the return policy of the listed cutterheads?
    We provide a full refund for the listed cutterheads within a month after the purchase, as long as the returned cuttherhead is intact. No question will be ever asked. The shipping cost is paid by the customer. For customized cutterheads, if the designs are confirmed by the customer before the purchase and there is no defects on the cuttheads upon arrival, no return would be accepted.
  • How long will it take to ship out the orders?
    We ship out the orders within 3 business days. Note that our office is closed during Christmas and New Year holidays.
  • Is there technical support to help on the spiral cutterhead installation?
    Overall there is no major difference between installation a spiral cutterhead and a stock cutterhead on your machine. We are able to provide installation procedure documents for popular planer/jointer models, upon customer's request, to support the installation. Note that the installation ultimately requires a degree of familiarity of machinery and knowledge of mechanics. In addition, installation tools such as bearing puller, sockets, and mallet, will be required to pull off existing bearings and installing a helical cutterhead and a pulley.
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